Order Handling and Shipping Information

Order Handling Time

• Orders typically take 1-3 business days to process before shipping.
• You will receive an email notification with a tracking number when your order ships.
• If there are any unusual delays in processing, we will notify you via email.

Transit Time

US Shipping

• Estimated transit time: 5-7 business days
• Shipping fee: $4.95
• Please note that we do not currently ship to US military bases.

Taxes

• We do not collect taxes on orders.
• Customers are responsible for any taxes or duties charged by their region upon package arrival.

Shipping Delays

• If your package does not arrive within the estimated delivery time, please contact our customer support team at Email: [email protected].
• We will refund any package that takes longer than 30 days to arrive.

Lost or Undelivered Packages

• If your tracking information shows “delivered” but you have not received your package:
  • Please check around your property as packages may be left in secure locations.
  • Contact the shipping carrier for further assistance.
  • If the issue persists, contact our customer support at Email: [email protected].

Incorrect or Incomplete Addresses

• We are not responsible for packages undeliverable due to incorrect or incomplete shipping addresses provided by the customer.
• Please double-check your shipping address during checkout.
• If you notice an error, contact us immediately at Email: [email protected]; however, we cannot guarantee changes if your order has already shipped.

Refused or Undeliverable Packages

• If a package is returned to us due to customer refusal or multiple failed delivery attempts, ColdyStore reserves the right to cancel the order and may withhold refunds.

Important Notes

• Delivery times may be longer during peak seasons or due to unforeseen circumstances.
• We always aim to provide accurate shipping information but cannot be held responsible for delays caused by shipping carriers or customs.