FAQs

What types of products do you offer?

At ColdyStore, we offer a wide variety of gift products for families, including jewelry, accessories, home decor, and more.

Are your products made from high-quality materials?

Yes, we pride ourselves on sourcing high-quality materials to ensure our products are durable and long-lasting.

How long will it take to receive my order?

Delivery time depends on your location and the shipping method chosen. We typically process and ship orders within 1-3 business days.

What payment methods do you accept?

We accept major credit cards, PayPal, and other online payment platforms.

Can I track my order?

Yes, once your order ships, you will receive a tracking number to track your package online.

What is your return policy?

We offer a 30-day return policy. If you’re not satisfied with your purchase, please contact us for assistance with a return or exchange.

How do I contact customer service?

You can reach us through our website’s “Contact Us” page, via email, or through our social media channels.

Do you offer gift wrapping or personalized messages?

Yes, we provide gift wrapping services and can include personalized messages for your loved ones.

Are your products eco-friendly?

We strive to be environmentally conscious and offer eco-friendly products whenever possible. Please check our website for our current eco-friendly selection.

Which shipping options do you offer?

We offer standard, expedited, and express shipping. Available options and delivery times vary based on your location.

Do you ship internationally?

Yes, we ship worldwide. Please note that international shipping rates and delivery times may vary depending on your location.

What is your policy on product returns?

We offer a 30-day return policy. If you are not satisfied with your purchase, please contact us for assistance with a return or exchange.